Refund Policy

Because our products are temperature- and handling-sensitive research materials, all sales are final and products cannot be returned once they leave our facility. This protects every researcher who orders from us, since we can never restock or resell a vial that has left our chain of custody. Exceptions are made only where stated below or where our supplier authorizes an exception.

If your order arrives damaged (broken vial, crushed packaging, missing items), contact us at info@usapremiumpeptides.com within 72 hours of delivery with your order number and clear photos of the damaged items and packaging. With proof of damage, and where our supplier's policy allows, we will replace the affected items or refund them, whichever you prefer.

All orders ship via UPS Ground with tracking. Tracking numbers are sent after payment has been received and released through our approved payment methods. If tracking shows your shipment as lost or it has not moved for an extended period, contact us and we will open a trace with UPS and work with you toward a replacement or refund once the carrier confirms the loss. We are not responsible for delays that are within UPS Ground's normal transit variability, or for packages confirmed delivered to the address you provided.

If we shipped the wrong item or the wrong quantity, contact us within 72 hours of delivery and we will make it right at no cost to you.

If an order is canceled before shipment, by you or by us, any payment already received will be refunded through the same payment method used at checkout. Refund timing depends on the payment method; we initiate refunds promptly once a cancellation is confirmed.

• Email info@usapremiumpeptides.com with your order number.
• Include photos for damage claims (items and packaging).
• Claims must be started within 72 hours of the delivery scan for damage or errors.

See also our Shipping & Returns Policy and Payment & Checkout FAQ.